Question 1

What payment methods do you accept?

Accepted Answer

Cards: Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Union PayDigital Wallets: Apple Pay, Google Pay, Shop PayBuy Now, Pay Later: Klarna, Shop Pay InstalmentsAll payments are securely processed through Shopify's encrypted checkout.

Question 2

Are prices shown in pounds sterling?

Accepted Answer

Yes, all prices are in GBP (£) and include VAT. What you see is what you pay, plus delivery cost if your order is under £65.

Question 3

Can I modify or cancel my order?

Accepted Answer

Contact us immediately at hello@haliburtons.com if you need to change or cancel your order. We dispatch quickly (usually next working day), so the sooner you reach us, the better.Once dispatched, you can use our 30-day returns policy.

Question 4

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating an account offers benefits:Faster checkout with saved addressesOrder history and trackingWishlist10% discount on your first order

Question 5

Will I get an order confirmation?

Accepted Answer

1. Order Confirmation (immediately after purchase)Order details and delivery address2. Dispatch Notification (when your order ships)Tracking information and estimated deliveryThese will come from orders@haliburtons.com. Check your spam folder if you don't see these emails.

Question 6

How much does delivery cost?

Accepted Answer

Standard Delivery: £3.95: 2-4 working days via Royal Mail Tracked 48Priority Delivery: £5.95: 1-2 working days via Royal Mail Tracked 24Free Standard Delivery:﻿Orders of £65 or more

Question 7

How long does delivery take?

Accepted Answer

We dispatch orders Monday to Friday and aim to send your order the next working day.﻿Standard: 2-4 working daysPriority: 1-2 working daysYou'll receive an email with tracking details when your order is dispatched.

Question 8

Do you ship internationally?

Accepted Answer

We currently ship to the UK only. If you're outside the UK and would like to order, please get in touch at hello@haliburtons.com

Question 9

How do I track my order?

Accepted Answer

We'll email you when your order is dispatched with your tracking number. Track your parcel through:Royal Mail Tracked (Standard and Priority delivery)DPD (larger packages)Click the tracking link in your email or visit the courier's website with your tracking number.

Question 10

What if I need my order by a specific date?

Accepted Answer

Contact us before ordering if you need your gift by a particular date:Email: hello@haliburtons.comLive Chat: Available on our websiteWhatsApp: 020 3051 5069For time-sensitive gifts, consider Priority Delivery at checkout.

Question 11

What is your returns policy?

Accepted Answer

You have 30 days from receiving your order to return any item.What we need:Items unused and in original packagingAll tags attachedImportant: Contact us first at hello@haliburtons.com or via website chat before sending anything back. We'll provide a free prepaid return label and clear instructions.

Question 12

How long do refunds take?

Accepted Answer

2 working days: We'll inspect your return and email the outcome5 working days: Approved refunds processed to your original payment methodAdditional time: Your bank may take a few extra daysContact us if you haven't seen your refund after 10 working days.

Question 13

Can I exchange an item?

Accepted Answer

The quickest way is to return your original item and place a new order. This ensures you receive your replacement as soon as possible.Alternatively, contact us at hello@haliburtons.com to discuss exchange options.

Question 14

What if my order arrives damaged?

Accepted Answer

Please check your order when it arrives. If something's damaged, defective, or we've sent the wrong item, contact us straight away at hello@haliburtons.com.Include:Photos of the damaged itemYour order numberWe'll make it right immediately with a refund or replacement.

Question 15

Do you offer gift wrapping?

Accepted Answer

We offer premium gift wrapping with beautifully crafted themes, designed and sustainably made in the UK on luxury 90gsm FSC-certified matt paper.Pricing: Starting from £4.95 (varies by paper choice)What's included:Premium FSC-certified wrapping paper wrapped by handHaliburtons & Co. gift card for your messagePlastic-free packagingNote: Gift wrapping unavailable on certain larger items like dollhouses which are delivered direct from our suppliers.

Question 16

Can I include a gift message?

Accepted Answer

Yes. When you select gift wrapping at checkout, add your personal message. We'll write it on a Haliburtons & Co. gift card included with your wrapped gift.

Question 17

Can you send gifts directly to recipients?

Accepted Answer

Yes. Enter the recipient's address as the delivery address at checkout.For a complete gift experience:Select gift wrappingAdd your personal messageWe'll send it beautifully wrapped directly to them.

Question 18

Do you offer gift cards?

Accepted Answer

Our digital gift cards are delivered instantly to the recipient's inbox.Available amounts: £25, £50, £100, £200Benefits:No expiry dateRecipients choose from our entire collectionShop Gift Cards →

Question 19

Can I buy multiple items as separate gifts?

Accepted Answer

Option 1: Place separate orders for each recipient with different delivery addressesOption 2: Order everything together and contact us at hello@haliburtons.com – we can arrange multiple gift wrapping options and coordinate deliveries.

Question 20

How can I contact you?

Accepted Answer

Email: hello@haliburtons.com (within 24 hours, Monday-Friday)Live Chat: Available on our website (AI assistant available 24/7 or person during business hours)WhatsApp: 020 3051 5069 (often fastest)Instagram: @haliburtonsandco (DM us)

Question 21

What are your business hours?

Accepted Answer

Monday to Friday: 9:30am - 5pm Weekends and UK bank holidays: ClosedOrders are dispatched Monday to Friday only.

Question 22

Can you help me choose a gift?

Accepted Answer

Yes. We know our collections inside out and can offer personalised recommendations.We can help with:Age-appropriate suggestionsGifts for specific interestsBudget-based selectionsMultiple children or siblingsSpecial occasionsContact us via WhatsApp (020 3051 5069), live chat, email, or Instagram.

Question 23

What if an item is out of stock?

Accepted Answer

Contact us at hello@haliburtons.com and we can:Let you know when we expect it back in stockSuggest similar alternatives

Question 24

What makes you different?

Accepted Answer

We're proudly independent and family-run. Every product is thoroughly researched and thoughtfully chosen by our founders. We champion brands making innovative, beautiful and sustainable products for children, that we'd be proud to have in our own home.

Question 25

What is your approach to product selection?

Accepted Answer

We believe in three core principles:1. Design that sparks imagination Products where every detail has been considered. When form and function work together beautifully, children return to them again and again.2. Learning through play We choose toys where discovery feels natural – geography puzzles that spark curiosity, art supplies that invite expression, building sets that bring ideas to life.3. Thoughtfully chosen, responsibly made Every choice considers the world our children will inherit. We only champion brands who use responsibly sourced materials and avoid harmful chemicals.

Question 26

Are your products safe for children?

Accepted Answer

Yes. Every product meets rigorous UK and EU safety standards.Non-toxic finishesAge-appropriate sizingTested to UK and EU toy safety regulationsMany products FSC-certifiedEach product page shows the recommended age range.

Question 27

What age ranges are your products suitable for?

Accepted Answer

Each product page clearly shows the recommended age range. Our collection spans from babies through to teens, with products chosen for developmental appropriateness and lasting appeal.Need help choosing? Contact us with the child's age, interests, and occasion. We'll help find the perfect match.

Question 28

Are you sustainable?

Accepted Answer

Sustainability is central to who we are.Our commitments:FSC-certified wooden toys from responsibly managed forestsProducts built to last through years of playBrands that avoid harmful chemicals100% recyclable gift wrapping made in the UK100% recyclable packaging made in the UK

Question 29

Which brands do you stock?

Accepted Answer

Wooden Toys: Le Toy Van, Tender Leaf Toys, Classic World, Lanka Kade, Uncle Goose, Just Bee Kids, Petit CollageBooks: Magic Cat Publishing, Chronicle Books, Thames & Hudson, Nosy Crow, Phaidon Press, Little Gestalten, MinaLimaArts & Crafts: Bee & Bumble, Faber-Castell, Cotton Twist, Studio Roof, PoppikEducational: EIGHT Innovation, Koa Koa, Wonders of Learning, Galison MudpuppyWe are adding new brands all the time. Our full list is available here.

Question 30

Do you have a physical store?

Accepted Answer

We're online only at the moment, which allows us to focus on careful curation and personal service across the UK.We're always here to help via live chat, WhatsApp (020 3051 5069), email, or Instagram.

Question 31

Can I see customer reviews?

Accepted Answer

Yes. We collect verified reviews through Reviews.io from customers who have actually purchased from us.Find reviews on individual product pages and our Customer Reviews page.

Question 32

Still have questions?

Accepted Answer

Email: hello@haliburtons.com Live Chat: Available on our website WhatsApp: 020 3051 5069 Instagram: @haliburtonsandco

Bestselling

Animal Vet Set – Le Toy Van

Cottontail Cottage – Tender Leaf Toys

Beauty and the Beast – MinaLima Edition

Brown Bear Wood: If You Go Down to the Woods Today

Garden Centre – Tender Leaf Toys

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Bestselling

Animal Vet Set – Le Toy Van

Cottontail Cottage – Tender Leaf Toys

Beauty and the Beast – MinaLima Edition

Brown Bear Wood: If You Go Down to the Woods Today

Garden Centre – Tender Leaf Toys

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