What payment methods do you accept?

Cards: Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Union PayDigital Wallets: Apple Pay, Google Pay, Shop PayBuy Now, Pay Later: Klarna, Shop Pay InstalmentsAll payments are securely processed through Shopify's encrypted checkout.

Are prices shown in pounds sterling?

Yes, all prices are in GBP (£) and include VAT. What you see is what you pay, plus delivery cost if your order is under £65.

Can I modify or cancel my order?

Contact us immediately at hello@haliburtons.com if you need to change or cancel your order. We dispatch quickly (usually next working day), so the sooner you reach us, the better.Once dispatched, you can use our 30-day returns policy.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account offers benefits:Faster checkout with saved addressesOrder history and trackingWishlist10% discount on your first order

Will I get an order confirmation?

1. Order Confirmation (immediately after purchase)Order details and delivery address2. Dispatch Notification (when your order ships)Tracking information and estimated deliveryThese will come from orders@haliburtons.com. Check your spam folder if you don't see these emails.

How much does delivery cost?

Standard Delivery: £3.95: 2-4 working days via Royal Mail Tracked 48Priority Delivery: £5.95: 1-2 working days via Royal Mail Tracked 24Free Standard Delivery:Orders of £65 or more

How long does delivery take?

We dispatch orders Monday to Friday and aim to send your order the next working day.Standard: 2-4 working daysPriority: 1-2 working daysYou'll receive an email with tracking details when your order is dispatched.

Do you ship internationally?

We currently ship to the UK only. If you're outside the UK and would like to order, please get in touch at hello@haliburtons.com

How do I track my order?

We'll email you when your order is dispatched with your tracking number. Track your parcel through:Royal Mail Tracked (Standard and Priority delivery)DPD (larger packages)Click the tracking link in your email or visit the courier's website with your tracking number.

What if I need my order by a specific date?

Contact us before ordering if you need your gift by a particular date:Email: hello@haliburtons.comLive Chat: Available on our websiteWhatsApp: 020 3051 5069For time-sensitive gifts, consider Priority Delivery at checkout.

What is your returns policy?

You have 30 days from receiving your order to return any item.What we need:Items unused and in original packagingAll tags attachedImportant: Contact us first at hello@haliburtons.com or via website chat before sending anything back. We'll provide a free prepaid return label and clear instructions.

How long do refunds take?

2 working days: We'll inspect your return and email the outcome5 working days: Approved refunds processed to your original payment methodAdditional time: Your bank may take a few extra daysContact us if you haven't seen your refund after 10 working days.

Can I exchange an item?

The quickest way is to return your original item and place a new order. This ensures you receive your replacement as soon as possible.Alternatively, contact us at hello@haliburtons.com to discuss exchange options.

What if my order arrives damaged?

Please check your order when it arrives. If something's damaged, defective, or we've sent the wrong item, contact us straight away at hello@haliburtons.com.Include:Photos of the damaged itemYour order numberWe'll make it right immediately with a refund or replacement.

Do you offer gift wrapping?

We offer premium gift wrapping with beautifully crafted themes, designed and sustainably made in the UK on luxury 90gsm FSC-certified matt paper.Pricing: Starting from £4.95 (varies by paper choice)What's included:Premium FSC-certified wrapping paper wrapped by handHaliburtons & Co. gift card for your messagePlastic-free packagingNote: Gift wrapping unavailable on certain larger items like dollhouses which are delivered direct from our suppliers.

Can I include a gift message?

Yes. When you select gift wrapping at checkout, add your personal message. We'll write it on a Haliburtons & Co. gift card included with your wrapped gift.

Can you send gifts directly to recipients?

Yes. Enter the recipient's address as the delivery address at checkout.For a complete gift experience:Select gift wrappingAdd your personal messageWe'll send it beautifully wrapped directly to them.

Do you offer gift cards?

Our digital gift cards are delivered instantly to the recipient's inbox.Available amounts: £25, £50, £100, £200Benefits:No expiry dateRecipients choose from our entire collectionShop Gift Cards →

Can I buy multiple items as separate gifts?

Option 1: Place separate orders for each recipient with different delivery addressesOption 2: Order everything together and contact us at hello@haliburtons.com – we can arrange multiple gift wrapping options and coordinate deliveries.

How can I contact you?

Email: hello@haliburtons.com (within 24 hours, Monday-Friday)Live Chat: Available on our website (AI assistant available 24/7 or person during business hours)WhatsApp: 020 3051 5069 (often fastest)Instagram: @haliburtonsandco (DM us)

What are your business hours?

Monday to Friday: 9:30am - 5pm Weekends and UK bank holidays: ClosedOrders are dispatched Monday to Friday only.

Can you help me choose a gift?

Yes. We know our collections inside out and can offer personalised recommendations.We can help with:Age-appropriate suggestionsGifts for specific interestsBudget-based selectionsMultiple children or siblingsSpecial occasionsContact us via WhatsApp (020 3051 5069), live chat, email, or Instagram.

What if an item is out of stock?

Contact us at hello@haliburtons.com and we can:Let you know when we expect it back in stockSuggest similar alternatives

What makes you different?

We're proudly independent and family-run. Every product is thoroughly researched and thoughtfully chosen by our founders. We champion brands making innovative, beautiful and sustainable products for children, that we'd be proud to have in our own home.

What is your approach to product selection?

We believe in three core principles:1. Design that sparks imagination Products where every detail has been considered. When form and function work together beautifully, children return to them again and again.2. Learning through play We choose toys where discovery feels natural – geography puzzles that spark curiosity, art supplies that invite expression, building sets that bring ideas to life.3. Thoughtfully chosen, responsibly made Every choice considers the world our children will inherit. We only champion brands who use responsibly sourced materials and avoid harmful chemicals.

Are your products safe for children?

Yes. Every product meets rigorous UK and EU safety standards.Non-toxic finishesAge-appropriate sizingTested to UK and EU toy safety regulationsMany products FSC-certifiedEach product page shows the recommended age range.

What age ranges are your products suitable for?

Each product page clearly shows the recommended age range. Our collection spans from babies through to teens, with products chosen for developmental appropriateness and lasting appeal.Need help choosing? Contact us with the child's age, interests, and occasion. We'll help find the perfect match.

Sustainability is central to who we are.Our commitments:FSC-certified wooden toys from responsibly managed forestsProducts built to last through years of playBrands that avoid harmful chemicals100% recyclable gift wrapping made in the UK100% recyclable packaging made in the UK

Which brands do you stock?

Wooden Toys: Le Toy Van, Tender Leaf Toys, Classic World, Lanka Kade, Uncle Goose, Just Bee Kids, Petit CollageBooks: Magic Cat Publishing, Chronicle Books, Thames & Hudson, Nosy Crow, Phaidon Press, Little Gestalten, MinaLimaArts & Crafts: Bee & Bumble, Faber-Castell, Cotton Twist, Studio Roof, PoppikEducational: EIGHT Innovation, Koa Koa, Wonders of Learning, Galison MudpuppyWe are adding new brands all the time. Our full list is available here.

Do you have a physical store?

We're online only at the moment, which allows us to focus on careful curation and personal service across the UK.We're always here to help via live chat, WhatsApp (020 3051 5069), email, or Instagram.

Can I see customer reviews?

Yes. We collect verified reviews through Reviews.io from customers who have actually purchased from us.Find reviews on individual product pages and our Customer Reviews page.